للحوار علي محادثة مع فريق الدعم في شركة htc في مشكلة بسياند m8
هده دعوة للجميع علي تعليق علي المحادثة لي مع فريق الدعم في htc
مع شخص اسمه (كارلوس) وماهي نصحيتكم لي عند الرد عليا علي ايميلي
وانا استمع لي جميع الافكار من مهندسين ومطورين المنتدى و بارك الله في جميع
هدا المحادثة مع اعلم بأن الانجليزية عندي ضعيفة و قمت بالاستعانة مترجم جوجل
Me:
My problem baseband unknown imei
htc one m8 whl
Carlos M.:3:40 PM
Hi, thank you so much for contacting us through the HTC chat technical support channel. My name is Carlos and I will be more than happy to help you today. How's your day going?
Me:
Thank you Carlos
Me:
I need fix Problem my phone htc one m8 baseband unknown imei unknown
Carlos M.:3:43 PM
That sounds great! Ramzy, I will be more than glad to assist you with the information we have available about this kind of software situation you are having with your device.
Carlos M.:3:43 PM
I need some more information to be able to assist you. Could you please let me know the Serial Number of your device? It can be located in Settings > About > Phone Identity.
Me:
HT45PSF03286
Carlos M.:3:45 PM
Thank you so much. Ramzy, according to my system this is an HTC One M8 originally sold for Sprint USA, correct?
Me:
yes
Me:
I am in Libya
me
I bought it from Amazon
Carlos M.:3:47 PM
Thank you for this information. Ramzy, when did the baseband and IMEI information went missing on the device?
Me:
He was there custom rom su and I worked as an original software
Me:
The loss occurred
baseband and imei
Carlos M.:3:50 PM
I understand the device's software was modified in order to be used overseas and not under Sprint's network, correct?
Me:
I do not know I bought it workon all networks
Carlos M.:3:53 PM
Let's run a quick step to verify this information. Ramzy, please turn the phone off and let me know when it's completely off.
Me:
now off
Carlos M.:3:54 PM
Great! Press and hold the Volume Down and Power keys (make sure you press volume down first), after several seconds you may see a menu with different colored letters.
Me:
This worked
Carlos M.:3:55 PM
You will see some information at the top of the screen. Please let me know all the information you see at the top of the screen.
Me:
ok
Carlos M.:4:01 PM
Do you see a couple more lines above those? There should be something like "***UNLOCKED*** Software status: Modified" or something like it.
Me:
***UNLOCKED*** yes this
Carlos M.:4:03 PM
Do you see a line reading "Software Status: Modified"?
Me:
I do not understand
Carlos M.:4:04 PM
On that information, there should be another line reading Software Status. Do you see it?
Me:
C:\Fastboot>fastboot getvar all
INFOversion: 0.5
INFOversion-bootloader: 3.19.0.0000
INFOversion-baseband: 1.09.20.1112
INFOversion-cpld: None
INFOversion-microp: None
INFOversion-main: 6.20.651.3
INFOversion-misc: PVT SHIP S-OFF
INFOserialno: HT45PSF03286
INFOimei: 352158789125157
INFOimei2: Not Support
INFOmeid: 00000000000000
INFOproduct: m8_whl
INFOplatform: hTCBmsm8974
INFOmodelid: 0P6B7****
INFOcidnum: 11111111
INFObattery-status: good
INFObattery-voltage: 0mV
INFOpartition-layout: Generic
INFOsecurity: off
INFObuild-mode: SHIP
INFOboot-mode: FASTBOOT
INFOcommitno-bootloader: 205bdca3
INFOhbootpreupdate: 11
INFOgencheckpt: 0
Carlos M.:4:06 PM
Ramzy, based on two of the three lines of information we need to confirm the status the software has been indeed modified. ***UNLOCKED*** and S-OFF confirm this.
Me:
yes
Me:
Yes, the phone has been modified
Me:
Do you mean I do work
RELOCK
Me:
and s-on this phone
Carlos M.:4:11 PM
Ramzy, this is above the technical support provided through this chat. I can, however, escalate the case to the Special Projects team. They can provide you with information to reinstall the original official software for this device. However, this means that the phone will be back on Sprint's specifications and may not be fully functional for your network.
Me:
Thank you
Me:
Carlos M.:4:13 PM
Would you like to escalate the case so they can provide you with the information to restore the original software? The escalation process takes 7-10 business days from the date it's received for the team to contact you and provide you with information to restore the software.
Me:
Yes
me
Yes, I want
Carlos M.:4:16 PM
Sure! Ramzy, I need some additional information to be able to escalate. Could you please let me know the Windows version of your computer?
Me:
windows 7 32bit
Carlos M.:4:18 PM
Thank you! May I please have the browser you use on your computer and the version of the browser?
Me:
google chrome
Carlos M.:4:20 PM
Is this updated to the latest version (v.65)?
Me:
yes
Me:
Carlos I work as a software technician and worked on many of the supporting boxes
Carlos M.:4:22 PM
Thank you! Ramzy, with this information and the one you already provided me with I will escalate the case to the special projects team.
Me:
Thank you so much Carlos M
Me:
my mail is ([email protected])
Carlos M.:4:26 PM
Thank you so much! This email address is the one they will use to contact you.
Carlos M.:4:26 PM
Before we finish this conversation, is there anything else I can assist you with at this moment?
Me:
ok bro Thank you so much
Carlos M.:4:28 PM
You're more than welcome, Ramzy!
Carlos M.:4:28 PM
It has been a pleasure working with you today, if you need further assistance please do not hesitate to get back in touch with us. You can close the chat if you want, don't worry about it. If you have the chance to give us your feedback about this interaction it would be gladly appreciated! Thank you for contacting the HTC Tech Support Chat! I hope you have an amazing rest of your
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