Help needed issue on my cyclone box can not connected or open:

when i open nokia tools it gives this message:

Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Initialization has failed -> No connection was established, or box is not in needed mode


Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Bootloader: Cyclone Secure Bootloader v2.13, (Oct 5 2010 17:21:58), Type: Signed Production Application, Added Clip Support
Service Tag: 1A01132988FFA4FB63696675588476E1
Connecting to Cyclone Server
Cyclone Server (1.0.0.686), Cyclone Box Team 2008-2011 - Ready.
========= Box Info =========
Box SN: C0001CD1
HW Revision: A, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk19
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D7000112
First Name: nasser
Surname: benyahya
Nickname: benyahya
Address: 116 rue rouamzine meknesse
Country: morocco
E-Mail: [email protected]
Reseller: Lasfar, Morocco
Warranty Start Date: 2010-03-11
Warranty Period (months): 6
Warranty Stop Date: 2010-09-11
Warranty active: No
============================
Updating Security Area...
Security Area Updated, Took: 0.125s
Updating Main Firmware...
Main Firmware Updated, Took: 20.172s
Updating COM Emulator Firmware...
COM Emulator Firmware Updated, Took: 1.282s
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Failed to Upgrade Bootloader -> No connection was established, or box is not in needed mode
Secure Bootloader Update Skipped
Disconnected from Cyclone Server
Box Maintenance finished successfully